Effective Date: 2025.09.01

Thank you for choosing ITX Digital Services. We are committed to delivering high-quality services and digital solutions. Please read this Refund Policy carefully before making a purchase.

1. No Refunds

All sales made through https://alienexmart.com are final.
We have a strict no-refund policy for all services and digital products, including but not limited to:

• Content creation, consulting, and strategy sessions

• Software, templates, or other downloadable digital assets

• Any subscription or one-time service purchased through our platform

2. Customer Acknowledgment

By purchasing our services, you confirm that you:

• Understand and accept that no refunds, credits, or exchanges will be provided.

• Have reviewed the service description, scope, and deliverables before making payment.

• Agree to cooperate with us to resolve any technical issues or project concerns through support channels instead of requesting a refund.

3. Exceptional Circumstances

Refunds will only be considered in rare situations such as:

• Duplicate payment due to a technical error

• Failure on our part to deliver the service and no work has commenced

In such cases, you must email us at info@alienexmart.com within 3 business days of the transaction. Each case will be reviewed, and if approved, a refund will be processed back to your original payment method within 7–10 business days.

4. No Chargebacks

Initiating a chargeback with your bank or payment provider after receiving our services is considered a breach of this policy. We reserve the right to dispute such claims and provide proof of work delivered.

5. Contact Us

If you have questions about this Refund Policy, please contact us:

ITX Digital Services Private Limited
📧 info@alienexmart.com
📞 +94 77 898 8537